Etisalat Nigeria has reacted to Julius Agwu’s seven-day
ultimatum that it should compensate him with the sum of N100 million or risk
legal action over “alleged unlawful and unjustified blocking and/or swapping”
of his Etisalat GSM phone number 08189555555.
According to PM News, an e-mail from Etisalat’s Public
Relations Manager, Chineze Amanfo, has been sent in response. It stated that
contrary to reports making the rounds, a SIM swap was performed on the said
line after the requester provided the company’s customer care executives with
necessary SIM replacement information, in accordance with laid down NCC regulations
and process for SIM swap.
“Subsequently, upon a report made at our office by Mr. Agwu
that he is the owner of the line and did not authorize anyone to swap it, our
customer care executives promptly restored the line, as well as the airtime
lost during the swap process.
“Etisalat Nigeria is currently carrying out an internal
investigation into the SIM swap incident and will refer the matter to the
appropriate agencies for further investigation as may be necessary.
“We wish to assure the general public that Etisalat Nigeria
is committed to the protection of the rights of its subscribers and to continue
to provide value adding services to its customers.
“We will spare no effort to unravel the circumstances
surrounding the alleged unauthorized SIM swap while encouraging our customers
and the general public to protect their personal information at all times,” the
e-mail said.
It would be recalled that Julius Agwu had demanded
compensation through his lawyer, Festus Keyamo, on November 26,
2013. He pointed out the loss of business opportunities and the inconvenience
experienced by him during the period in an ultimatum letter to Etisalat
Nigeria.
No comments:
Post a Comment